What Should Pete Darbee Do to Get PG&E’s Customer Service Groove Back?

I get asked why I spend so much time writing about PG&E.  The answer is my home town utility is … More

POWER PLAYS: How the Utility Empire can Strike Back!

Recently, I wrote about the threats to the traditional utility business model.[1] It was a story about how the forces … More

Barbarians at the Gate of the Utility Smart Grid Future

The strategic advantage of America has always been its uncanny ability to reinvent itself and adapt to a future it … More